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The Social Concept is a social customer executive coaching firm. We work with executives from B2B and consumer brands to help them figure out how to acquire, monetize and retain the elusive “social media” customer, inside and outside their company.

We help them master demand generation, marketing automation and revenue performance management software, and re-design their business process around the social customer.

The three key benefits of doing this kind of work are:

  1. increased marketshare
  2. increased profitability
  3. increased sales

When clients work with The Social Concept, they share a set of robust resources including

  • Fully Customized Social Customer Wiki (Knowledge Base), for all multi-year consulting clients – also available a la carte for a low monthly fee
  • Video Chat Solution for weekly meetings
  • Emergency Access to the The Social Concept team in case of emergent issues on the social web (product tampering, public relations crisis, etc.)

To reach us by mail, please send anything to 340 S. Lemon Ave #1636, Walnut CA 91789.