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Who To Follow In SocialCRM

I get asked this question all the time: “Who should I follow in Social Customer Relationship Management (social CRM)?” So, I created a Twitter list, SocialCRMMasterminds . I took the name from Napoleon Hill’s “Think And Grow Rich,” from...

From The Vault: The ROI Of The Social Customer

Here at the social concept, we decided, a few weeks ago, to open the vault, giving away every presentation we’ve done in the last two years. This week, we’re posting our second and third presentation, complete with all notes, on Slideshare. [The only...