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Talking Tampons & The Social Customer

I just heard from Juan Martinez over at CRM Magazine. It looks like they just ran our interview from a couple of months ago, on how women’s health care and wellness brands can monetize the social customer. Here’s the link : fascinating...

Why We’ve Really Opened The Vault

I’ve been in somewhat of a “fight” with Metallica’s Lars Ulrich since 2000. He hasn’t known it, actually, but it’s been a pretty serious disagreement. I’ve had a hard time buying Metallica records since the band went pop-metal...

State of the Social Web – Q4 2009

In this 2009 presentation, the social concept identifies the major changes in social web for the year and how they affect the social business. Some key questions answered in the presentation include: 1. What are the Nine Buckets of the Consumer Social Web Tools and...